Refund & Return policy
Refund & Return Policy for Digital Products
Effective 02/17/2025
Thank you for purchasing our digital products. Due to the nature of digital goods, all sales are final. By completing a purchase on our website, you acknowledge and agree to the following refund and return policy.
1. No Refunds, Returns, or Exchanges
All digital products, including but not limited to e-books, courses, templates, guides, software, and downloadable content, are non-refundable and non-returnable once purchased and delivered. Given the nature of digital products, there is no way to return the product or prevent continued use after a refund. Therefore, all sales are final.
2. Exceptions
Refunds or exchanges will only be considered under the following circumstances:
• If a duplicate purchase occurs due to a technical issue, we may issue a refund for the duplicate charge upon verification.
• If the digital product is not delivered due to an error on our end, we will provide access to the product as soon as possible. If we are unable to fulfill delivery within a reasonable timeframe, a refund may be granted at our sole discretion.
• If the product is materially defective (i.e., the file is corrupted or unusable and we cannot provide a functional replacement), we may, at our discretion, issue a refund or exchange.
To request a refund under these exceptions, you must contact us within [insert number] days of purchase at [your email/contact info], providing a detailed explanation and proof of the issue.
3. Chargebacks & Payment Disputes
By purchasing from us, you agree to abide by this refund policy. Unauthorized chargebacks or payment disputes may result in legal action and account suspension. If you have an issue with your purchase, please contact us before initiating a chargeback.
4. Legal Compliance
This policy complies with consumer protection laws regarding digital goods and is in accordance with global e-commerce regulations. Many jurisdictions recognize that digital products are not eligible for return due to their intangible nature, meaning sellers are not required to offer refunds unless the product is defective or undelivered.
5. Acceptance of This Policy
By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to this refund policy. It is your responsibility to ensure that the product meets your needs before purchasing.
For any questions regarding this policy, please contact us at [[email protected]].